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August 22, 2014 OHA Director's messages on the web
To: All OHA employees
From: Suzanne Hoffman, Interim Director

Recognizing excellence

"When we do the best that we can, we never know what miracle is wrought in our life, or in the life of another."
~Helen Keller

The Director’s Excellence Awards are an important way to recognize the tremendous dedication and efforts of our colleagues. Awardees are nominated by coworkers, managers and community partners. They are selected for outstanding work that moves OHA’s mission forward; for their innovative ideas and efforts toward continuous improvement; for the demonstrable, positive differences they make in people’s lives from any seat; and for their exemplary demonstration of our core values in action: service excellence, leadership, integrity, health equity, partnership and innovation.

Please join me in celebrating the achievements of the first quarter 2014 recipients of the OHA Director’s Excellence Awards.

Call Center team
 
Call Center team

The Oregon Health Plan Customer Service and Client Services Unit staff and managers were selected to receive an award for helping more than 320,000 Oregonians get health coverage since January 1, 2014. The staff and managers use lean practices and tools daily to get the job done efficiently.

Nikki Mobley  

Nikki Mobley, treatment mall manager at Oregon State Hospital, brought together a team of staff to help patients who face significant barriers to participating in regular treatment. The new team “takes the treatment to the patient” by providing recovery-oriented care on the patients’ living units. As a result, patients who were struggling to get better are now on track toward recovery from their mental illness.


Laurel Boyd  

Laurel Boyd, epidemiologist for the Public Health Division, earned the award for her work streamlining the process by which hospitals enroll in ESSENCE, a real-time health data system, and how they send communicable disease data to OHA.

Her work resulted in almost 20 additional hospitals participating in the data system, so Public Health can better monitor what is happening in Oregon emergency departments before, during and after a public health emergency.


Jeanine Whitney  

Jeanine Whitney, an Oregon Public Health nurse, was recognized for her work in the Immunization Program. Her work helps lower health care costs by preventing illness through immunization. She helped write the first protocols after the Legislature granted permission to pharmacists to provide immunizations, and she actively works with health professionals, teaching them best practices regarding immunizations.

Oregon State Hospital DBT team

A team from Oregon State Hospital received an award in recognition for their work in bringing intensive behavioral therapy to patients diagnosed with borderline personality disorder. This type of therapy has the potential to shorten the length of stay in the state hospital and reduce the chance that patients will have to return to the hospital after discharge.

Nominate someone you know for an OHA Director’s Excellence Award

Do you know an OHA staff member who exhibits our core values? Nominations are now open for the third quarter of 2014.

Submit a nomination online or email the Director’s Office for more information.

OHA on the web